Customer Supply Chain Specialist – North America

Vacancy Name: Customer Supply Chain Specialist – North America

Vacancy Description: Managing order management and logistics for Bullitt customers in North America.

Country: USA

Job Title: Customer Supply Chain Specialist – North America

Job Description:

Job Title: Customer Supply Chain Specialist – North America

Job Purpose: Managing order management and logistics for Bullitt customers in North America 

Reports To: Head of Supply Chain

Location: Remote Work (USA)


Main Roles and Responsibilities:

Order Fulfilment Logistics and Delivery

• Working with the Head of Supply Chain, taking responsibility for forecasting finished goods (mobile phones) and long lead time component demand up to 6 months ahead.

• Leading the supply chain process from sales order received to customer delivery for specific sales teams /regions (mostly in the USA). 

• Working with the factory and Bullitt logistics teams in China to manage production in the required lead times and arrange international shipping.

• Working with North America based 3PL partners to arrange shipping to the customer.

• Managing data files for US carriers and understanding the supply chain in terms of lead times etc.

• Handling special situations, such as customer specific requirements, shipping samples, ad-hoc labeling requirements, shipping to non-standard locations, etc.

• Partnering with Finance to ensure all customer credit issues are understood and communicated effectively, and that commercial invoicing is issued on the earliest possible date.

• Managing and scheduling of repeat orders with suppliers to ensure on time delivery whilst ensuring close communication with sales to understand customer priorities.

• Allocating and managing stock of finished products against forecast and customer POs.

• Being responsible for the efficient forecast-to-invoicing of customer orders within agreed SLAs, ensuring that all activities are performed within agreed timescales and required quality standards.

• Escalating customer issues or potential breaches of SLA as appropriate and taking responsibility for following exceptions and issues through to resolution, continuously liaising with the customer to provide updates on progress and agreeing any changes to specifications and timescales.


Business Process and Continual Operational Improvement

• Continuously monitoring the performance of the business through regular reporting and KPI reviews, managing production priorities to match customer demand.

• Supporting the Head of Supply Chain in identifying, developing and implementing improvements to processes, local procedures and tools relating to the order delivery service and the fulfilment of the order process.

• Evolving KPIs, SLAs and metrics to better understand and drive operational performance • Communicating effectively across the business to implement improvements.

• Managing multiple SKUs from multiple suppliers / locations to fulfil customer orders on time in full.


Essential Skills and Experience:

• Significant experience in the mobile phone industry is essential.

• Ideally holds a Degree in supply chain or logistics management or similar relevant qualification.

• Experience in a multi-supplier environment managing multiple product SKUs.

• Must have experience in customer facing order processing and supply chain management.

• Must have previous experience of working with tier 1 carriers in the US (AT&T/ Sprint/ T-Mobile US/ Verizon). 

• Strong communication and interpersonal skills. Has experience of establishing and maintaining good relationships with internal and external stakeholders.

• Reasonable knowledge of international logistics, Incoterms, and the mobile phone industry.

• Forecasting, planning and supply chain performance experience.

• Experience of order fulfilment logistics and delivery including previous work with freight-forwarders, working with overseas supply chain teams and ability to handle non-standard situations in terms of shipping.

• Spanish speaking is an advantage.

• Experience of working with an ERP system, Sage, SAP and Salesforce.

• A proactive team player who has experience of working in a fast-growing and changing environment.

• Someone who can meet and manage challenging deadlines and workloads, whilst ensuring routine tasks are being met as required.

• Someone who has experience of challenging the status quo and who can demonstrate improvements they have made to the businesses they have worked in.


This role offers a career defining opportunity to join a successful and growing international business and help to shape and build a logistics function that delivers outstanding value to the organization.


Other Important Role Information: Based remotely in the US with possibility for occasional domestic and international travel to UK.

Company: Bullitt Mobile LLC

Location: USA

Department: Operations

Reference: VA29

Vacancy Type: External

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