Bullitt Mobile Warranty Statement
1st April 2021
What does this Limited Warranty cover?
Bullitt Mobile Limited (“Bullitt”) warrants to the original consumer purchaser (“you”) that the device accompanying this warranty, and any in-box accessories that accompany it (the “Products”), will be free of substantial defects in material and workmanship for a period noted in the Appendix beginning from the date of original consumer purchase (“Warranty Period”).
This warranty only applies to the first purchaser, and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold (as used, refurbished, or otherwise) to a second purchaser. In the event of a dispute as to whether the Product was resold, if the date when the Product was first activated precedes the date of purchase by the second purchaser, such Product shall be deemed to have been resold, and this warranty shall not apply.
Repairs made by Bullitt or its authorized Service Provider under this Limited Warranty (“Warranty Service”) are covered for the balance of the original Warranty Period, or for the period noted in the Appendix, whichever is longer. This Limited Warranty covers only a purchase of new Products from Bullitt or an authorized reseller or authorized distributor of Bullitt Products which are accompanied in-box by this written Limited Warranty. This Limited Warranty is personal to you and not transferable. No retailer or other third party is authorized to make any representations on behalf of Bullitt or to modify this Limited Warranty.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY BY STATE, PROVINCE OR COUNTRY (SUCH AS THE LEGAL WARRANTY IN BRAZIL). FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE. FOR AUSTRALIA ONLY: OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.
What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Bullitt or its Authorized Service Provider will, at their discretion, either (1) repair the Product using new, used, or reconditioned replacement parts; or (2) replace the Product with a new or “like new” reconditioned Product that is the same or similar to the warranted Product; or (3) refund the purchase price. Repaired or replaced products will be returned to you in their original factory configuration, plus any applicable software updates, which may affect use and/or compatibility with third party applications (for which Bullitt shall have no liability). Any refunded or replaced Product shall become the property of Bullitt. To obtain service under this Limited Warranty, the claim should be made in the country where the Product was intended for sale; otherwise repair services may be limited to the options available in the country where the service is requested.
Bullitt manufactures Products which have or may have country or regional specific elements, and therefore Bullitt cannot guarantee to support variants of a Product imported into a country or region when that variant was not intended for sale in a particular country or region. Please always make sure you are buying the correct variant of a Product for your particular region/country. In order for you to obtain service repairs under this warranty, Bullitt may require you to send your Product to the country / region where it was intended for sale, and you shall be solely responsible for any transit costs for shipping to and from the authorized service center.
What is not covered?
This Limited Warranty does not cover the following unless they occurred because of a defect in materials or workmanship:
a) Normal wear and tear due to the normal aging of the Product, including parts that are expected to deteriorate over time, such as batteries, lens liners, or protective coatings.
b) Cosmetic damage, including scratches, dents, and cracks to the Products.
c) Damage caused by the use of non-Bullitt manufactured or approved products, accessories or software.
d) Damage caused beyond the reasonable control of Bullitt, including operating a Product outside its permitted or intended uses as defined in the Products’ User Manual, Quick Start Guide, Online Tutorials, and other documentation provided to you, and/or damage caused by (i) accident, abuse, misuse; (ii) improper care and handling (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken or bent connectors, ports, or SIM/SD card slots); impact damage; (iii) contact with liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances), but then only to the extent the damage was not caused by incorrectly securing the Product’s protective elements (e.g. failing to properly close a seal), or such protective elements are damaged or missing (e.g. a cracked back cover), or subjecting a Product to conditions beyond its stated specifications or limits; or (iv) flood, fire, earthquake, tornado or other acts of God not within Bullitt’s reasonable control.
e) Unauthorized service. Defects or damage resulting from someone other than Bullitt or a Bullitt authorized service center servicing, testing, adjusting, installing, maintaining, altering, or tampering with the Products.
f) Products that have been modified in any manner without the written permission of Bullitt, including Products (i) with serial numbers or other manufacturer codes that have been removed, altered or obliterated; (ii) with mismatched or duplicated serial numbers; (iii) with broken seals or other evidence of tampering; or (iv) which have been modified to alter functionality or capability, or show evidence of attempts to modify them.
WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A PRODUCT’S OPERATING SYSTEM SOFTWARE: ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A PRODUCT OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY BULLITT AND ITS PARTNERS FOR YOUR SPECIFIC PRODUCT MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTION AND ANY DAMAGE THAT IS CAUSED THEREFROM WILL, UNLESS OTHERWISE STATED BY BULLITT, NOT BE COVERED BY THIS LIMITED WARRANTY.
IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE. THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCT AFFECTING ITS EMISSION, MODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY- CYCLE, TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF THE PRODUCT.
g) Defects, damages, or the failure of the Product due to any third party communication service or network you subscribe to or use with the Product.
h) Software, either embedded in, downloaded to, or accompanied with the Products.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, BULLITT SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND BULLITT DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY BULLITT IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY BULLITT OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, BULLITT SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USED WITH BULLITT PRODUCTS, OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OF LIABILITY.
IN NO EVENT WILL BULLITT BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (SUCH AS, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS, SAVINGS, DATA OR RECORDS) RELATED TO THIS PRODUCT. EXCEPT AS STATED HEREIN, NO OTHER WARRANTIES SHALL APPLY.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION.
My Product needs service, what should I do?
- Before attempting to diagnose or repair any Product, please backup all software, applications, and other data, including contacts, photos, music, games, which will be erased during the repair process and cannot be reinstalled by Bullitt and Bullitt shall have no liability therefore.
- Review the online Bullitt customer support website for troubleshooting information:
- for CAT devices at https://www.catphones.com/en-gb/help-support/ , or
- for Land Rover devices at https://landroverexplore.co.uk/help-support/.
- If the Product is still not functioning properly after you have followed troubleshooting instructions suggested, please contact Bullitt using the contact details provided on the relevant customer support page:
- for CAT devices at https://www.catphones.com/en-gb/help- support/contact/#:~:text=USA%20(English)%3A%20%2B1%20(,%2B1%20(515)%2057 5%204161, or
- for Land Rover devices at https://landroverexplore.co.uk/help-support/contact/.
- If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads.
- Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes outlined above, and any repair instructions provided by Bullitt, including unlocking the Product prior to sending for service.
- If the software update does not fix the problem, you will receive instructions on how to return the Product for service. You must supply: (i) proof of purchase; (ii) a written description of the problem; (iii) the name of your mobile network service provider, if applicable; and (iv) your home and email address and telephone number. Bullitt reserves the right to charge you for the cost of shipping the Product to and from the authorized service center.
- If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of residence), Bullitt will inform you of the availability, price, and other conditions applicable to such out-of-warranty repair of the Product.
Appendix – Warranty Durations Matrix by Country
|Country/region||Device warranty (months)||Device warranty Business Edition (months)||Accessories warranty (months)||Non-removable battery warranty (months)||Removable battery warranty (months)||Warranty on Repairs (days)|
|Bosnia and Herzegovina||12||24||6||12||6||90|
|United Arab Emirates||12||24||6||12||6||90|